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new balance uk head office 5321 N Clark St Chicago This store has every style of shoe imaginable. I have bought sandals, tennis shoes, dress shoes and the salesmen were always polite and knowledgeable. The only thing I don like is their return policy. You only have ten days to get back to the store and if you live far away it can become a problem. I got stuck with a pair of Earth Shoes. What happened to 30 days? But, if you looking for comfortable shoes this is the place. First, the star ratings for this absolutely HORRIBLE shop are not nearly 5 stars. In fact, just look at the reviews they have received and the rating should be correctly shown as 3 stars. And honestly speaking, even that is excessive, because the customer service, the yelling at customers and the absolute arrogance of owners and workers alike regarding any issue that is short of purchasing an item is without compare. These people keep records on their computer of your shoe returns! Who does that? Their policy is 10 day returns, and one gets nothing but unparalled abuse if they do return a pair of shoes that don fit properly. Unfortunately, they get away with their absolutely horrible treatment of the customer, because people keep going back. Why? Do they like being abused? Are they so enthralled with the shopping experience that they will take any abuse? This place should rightfully be out of business and no one, no one should patronize these mean spirited owners and their equally mean spirited workers. Come on people, have some pride in yourself and tell these people where to go with their attitude by not going in their shop. On the other hand, if you get off being abused by store owners, go on in. And when you take your shoes back if they don fit, please, whatever you do, apologize profusely on bended knee and maybe the ownership will decide not to insult you. Or maybe, just eat your expense and throw out the shoes that don fit, because you really shouldn request any customer service from this outfit. That would be asking too much. So I went to a salesperson and asked if they could do a little better than a 30% discount. So, I went on to the owner and asked the same thing. But if you do go there, please beware of the owner temper and uncontrollable outbursts of unjustified anger.